Frequently Asked Questions

Answers to Common Questions

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Common questions

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Our webservers are located in Germany but we have DNS servers in four different places.
We offer a 14-Day Money Back Guarantee for Webhosting plans. During your first 14 days, if you decide our Webhosting services isn’t for you, we’ll refund your payment. No questions asked. Please note that there is no Money Back Guarantee on SSL certificates / Dedicated & Virtual Servers.
There is no trial unfortunately. But if you are not happy with our services there is a 14-Day Money Back Guarantee policy.
At the moment we verify all orders manually. This might change in the near future though.
We accept all major creditcards via Paypal.
We do, give us a call or send us an email and we’ll figure something out.
Apart from what is stated on our website we do our best to support and service our clients to the best of our ability.
All of our webservers use MailScanner, ClamAV and few other solutions who scan and remove viruses and spam. For website protection we use cXs and ClamAV which scans all files that are uploaded to the server via ModSecurity. In addition the server is scanned on a regular basis for viruses and malware.
You can either send us an email or use our support system.
Yes! We are serious about keeping our customer's data safe and secure. All accounts are backed up every 6 hours to atleast 2 different locations.
We have four name servers hosted in four different countries. They are:,,,

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